Actions Panel

Zen U. - London

By Zendesk

Date and time

Wed, 16 Jul 2014 10:00 - 17:30 GMT+1

Location

The Village Hall

Shoreditch Works 33 Hoxton Square London N1 6NN United Kingdom

Description

You're invited to our one-day Zen U. to learn more about Zendesk functionality that will further optimise your support team efficiency! Join other Zendesk administrators and agents for an overview of:


  • Ticket Channels: Email, Web Portal, Twitter, Chat, Facebook, Feedback Tabs and Voice demo
  • User Experience: Timezones, Language, Colors, Logos, Widgets and Multi-Branding
  • Improving Efficiency: Macros, Views, Tags, Placeholders and Keyboard Shortcuts
  • Setting-Up Teams: Groups, Roles and Light Agents and Your Support Team
  • Building a Business Process: Custom Fields, Mandatory Fields, Triggers and Automations
  • Knowledge Base: Using Forums for Community Support
  • Going Mobile: Native iPhone, Android, Blackberry, Windows Mobile and iPad Apps
  • Integrating Your Help Desk: Salesforce, JIRA and Ticket Sharing


The day is structured to deliver best practices and key concepts to users with any level of expertise - whether you're an experienced user or just getting started. You'll be guided by our most popular Zendesk trainers and have the opportunity to build your network and connect with other Zendeskians throughout the day.

Please dress comfortably and bring along a notebook and pen. WiFi will also be provided for all attendees. Bringing a laptop is not necessary but is recommended. Stick around for happy hour after the event!

Grab your seat before space runs out!

Organised by

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com.

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